{"id":12821,"date":"2016-08-24T11:57:23","date_gmt":"2016-08-24T11:57:23","guid":{"rendered":"http:\/\/www.racunovodstvo-kosljar.com\/?p=12821"},"modified":"2016-08-24T11:57:23","modified_gmt":"2016-08-24T11:57:23","slug":"zaracunavanje-reklamacij","status":"publish","type":"post","link":"https:\/\/www.racunovodstvo-kosljar.com\/en\/zaracunavanje-reklamacij\/","title":{"rendered":"Zara\u010dunavanje reklamacij"},"content":{"rendered":"

V zadnjem \u010dasu se pri in\u0161pekcijskih nadzorih vse bolj pogosto opa\u017ea, da trgovci zara\u010dunavajo reklamacije v kolikor se izka\u017eejo, da so neupravi\u010dene. V praksi to pomeni, da bo trgovec izdelek, ki ga vi kot potro\u0161nik reklamirate, pregledal, in v kolikor bi ugotovil, da je reklamacija neupravi\u010dena, tak\u0161en pregled tudi zara\u010dunal.<\/p>\n

Omenjena praksa je v nasprotju z Zakonom in ni dovoljena.<\/p>\n

Potro\u0161nikom pripadajo pravice \u017ee samo\u00a0na podlagi Zakona o varstvu potro\u0161nikov iz naslova garancij in stvarnih napak in jih ni mogo\u010de niti omejiti niti izklju\u010diti ( 30 odstavek 1. \u010dlena ). Dodatno v 23. \u010dlenu ZVPot je dolo\u010deno, da je prepovedano postavljati pogodbene pogoje, ki so nepo\u0161teni do potro\u0161nika ( pogodbeni pogoji se \u0161tejejo za nepo\u0161tene, \u010de v \u0161kodo potro\u0161nika povzro\u010dijo znatno neravnote\u017eje v pogodbenih pravicah in obveznostih strank ali \u010de povzro\u010dijo, da je izpolnitev pogodbe neutemeljeno v \u0161kodo potro\u0161nika ali povzro\u010dijo, da je izpolnitev pogodbe znatno druga\u010dna od tistega, kar je potro\u0161nik utemeljeno pri\u010dakoval ali nasprotujejo na\u010delu po\u0161tenja in vestnosti ).<\/p>\n

Skladno z dolo\u010dbami Zakona o varstvu potro\u0161nikov pred nepo\u0161tenimi poslovnimi praksami se kot nepo\u0161tena poslovna praksa, ki je prepovedana, \u0161teje, \u010de podjetje zavaja ali utegne zavajati glede pravic, ki jih ima potro\u0161nik, vklju\u010dno s pravico do garancije, stvarne napake ali nepravilno opravljene storitve.<\/p>\n

V primeru zara\u010dunavanja reklamacij se potro\u0161nikom omejuje njihova pravica uveljavljati zahtevke iz naslova garancij ali stvarne napake, saj obstaja breme na strani potro\u0161nika, da bo moral pla\u010dati dolo\u010den znesek, v kolikor bo trgovec ozna\u010dil reklamacijo kot neutemeljeno.<\/p>\n

Glede na navedeno, se poziva vse potro\u0161nike, ki bi se s tako prakso sre\u010dali, da o tem obvestijo tr\u017eni in\u0161pektorat RS na elektronski naslov: gp.tirs@gov.si!<\/strong><\/p>","protected":false},"excerpt":{"rendered":"

V zadnjem \u010dasu se pri in\u0161pekcijskih nadzorih vse bolj pogosto opa\u017ea, da trgovci zara\u010dunavajo reklamacije v kolikor se izka\u017eejo, da so neupravi\u010dene. V praksi to pomeni, da bo trgovec izdelek, ki ga vi kot potro\u0161nik reklamirate, pregledal, in v kolikor bi ugotovil, da je reklamacija […]<\/p>\n","protected":false},"author":1,"featured_media":12822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[37],"tags":[],"class_list":["post-12821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novice"],"yoast_head":"\nZara\u010dunavanje reklamacij - Ra\u010dunovodski servis Ko\u0161ljar<\/title>\n<meta name=\"description\" content=\"V zadnjem \u010dasu se pri in\u0161pekcijskih nadzorih vse bolj pogosto opa\u017ea, da trgovci zara\u010dunavajo reklamacije v kolikor se izka\u017eejo, 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